Customer Assistance Program (CAP)
Suburban Water Systems is pleased to announce the Water Invoice and Statement Help CAP (Customer Assistance Program), a low-income rate assistance program for qualifying residential customers.
How do I qualify for CAP (Customer Assistance Program)?
The easiest way to qualify for CAP is to establish that you participate in your electric or gas utility CARE Program. Simply complete the online application below, mark Option 1, and attach a copy of a recent Southern California Edison or Southern California Gas Company bill.
CAP Application in English
CAP Aplicación en Español
How else do I qualify?
If you do not participate in CARE, you may still qualify for CAP if you can prove that your household income meets the requirements. Simply complete the appropriate application below. After your application is received, you may be asked to provide proof of income.
If you have additional questions about the CAP program, contact our Customer Care Center at (800) 203-5430 / TTY (877) 405-1710.
Service Address
State
Is your Service Address also your Mailing Address?
Total Persons Living in Your Household
Adults + Children = Total
Choose Your Option
Option One: I DO participate in CARE, the low-income assistance programs of either Southern California Edison or Southern California Gas Company. I am attaching a copy of a recent Southern California Edison or Southern California Gas Company bill to demonstrate my participation in CARE.
Option Two: I DO NOT participate in CARE, the low-income assistance programs of either Southern California Edison or Southern California Gas Company. However, I certify that I do qualify for CAP because my annual household income is below CAP income guidelines, or I participate in a public assistance program.
Household Income Statement
Maximum Household Income
Your household's gross annual income must be below
LIRA income guidelines:
| Total Persons in Household |
Total Combined Annual Income |
| 1-2 |
$42,300 |
| 3 |
$53,300 |
| 4 |
$64,300 |
| 5 |
$75,300 |
| 6 |
$86,300 |
| 7 |
$97,300 |
| 8 |
$108,300 |
For each additional person, add $11,000 to the total combined annual income.
The income guidelines listed above are effective June 1, 2025 through May 31, 2026
Public Assistance Program Eligibility
Attach Completed CAP Application
Application Form
Please upload the completed pdf document.
This information is required.
Terms and Conditions
The information I have provided in this application is true and correct. I agree to provide proof of income if asked. I agree to inform Suburban Water Systems if I no longer qualify for CAP. I realize that if I receive the adjustments to my bill without qualifying for it, I may be required to return the adjustment I received. I understand that Suburban Water Systems can share my information with other utilities or their agents to enroll me in their assistance programs.