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Panoramic view of West Covina, California with mountains in background.
Panoramic view of West Covina, California with mountains in background.
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GO103

GO-103-A is the California Public Utility Commission’s (CPUC) General Order that sets out the rules for how water utilities, like Suburban Water Systems, serve their customers.

Information Available to the Public

  1. A description in writing of the utility services provided:
    • Click here for the services we provide.
    • Click here to read about Suburban.
  2. Copies of all active tariffs including rates, general rules of the utility, service area maps and forms of contracts and applications applicable to the territory served from that office:
    • Click here to view all tariffs.
    • Click here for service area maps.
    • Click here for forms of contracts and applications applicable to the territory served.
  3. Information about the utility’s method of reading meters:
    • Click here to view our method of reading meters.
  4. Bill Analysis. A statement of the past readings of the meters serving a customer’s own premises for a period of two years:
    • Please register your account online using our My Account portal in order to view past statements and bills. Usage is also listed on your bill. Click here for more information.
    • Click here to review the helpful guide to understanding your bill.
  5. Consumer Confidence Report. Each utility operating a potable water system must annually mail or deliver a copy of the Consumer Confidence Report to each customer:
    • Please review the reports here.
  6. Conservation programs and opportunities:
    • Click here to view our Conservation webpage for all the details pertaining to our programs and opportunities.
  7. Low-income ratepayer assistance programs:
    • Suburban offers customers the Water Invoice and Statement Help CAP (Customer Assistance Program), a low-income rate assistance program for qualifying residential customers. To learn more, click here.
  8. Customer rights and obligations:
    • Click here to view Customer Rights and Responsibilities.
  9. Information on obtaining emergency assistance:
    • If you need emergency assistance pertaining to your water, please contact Customer Service at (800) 203-5430.
    • If you would like more information on Emergency Preparedness please click here.
  10. How customers can make suggestions or complaints:
    • Please click here to see how you can make a suggestion or complaint.