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Billing & Payment

To manage your utility bills and payments, we recommend using our My Account online self-service portal. With My Account, you can easily manage most requests yourself.

  • View and change account details 
  • See past bills and payments
  • Pay your bill
  • Set up AutoPay
  • Start / Stop and Transfer services
  • Monitor usage and save money
  • Set up alerts and reminders
  • For you convenience, all new My Account users will have paperless billing enabled.

Alternatively, please contact Customer Service for these requests. Please have your 10-digit Account Number or Service Address handy. 

Convenient Ways to Pay Your Bill




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  • Online With My Account: Credit/Debit Cards, Digital Wallets, Bank Auto Draft, & Cash Payment

  • In Person: NEW! Pay with CASH at Your Local Store

  • Phone

  • Mail


Please Note: We are not affiliated with any third-party bill payment services, such as Doxo or Mint. These services usually charge additional fees, and do not guarantee payments will reach us on time. This may result in late fees or disconnection of services. We strongly encourage you to use one of the above payment methods.

Understanding Your Bill

The principal parts of your utility bill are shown in this sample. Your bill may vary depending on the services available in your community.

  1. Account Information
    Your 10-digit Account # should be referenced on all correspondence and payments. You’ll also need it to sign up for a My Account profile, or when you call Customer Service. The Billing Date is when the invoice was generated. Please pay special attention to the PAST DUE AFTER date so that your payment is not late.
  2. Current Reading
    This area details the meter readings used to calculate your usage for the period indicated. Your Usage CCF is calculated by subtracting From and To meter readings. CCF (centum cubic feet) is equal to 100 cubic feet, or 748 gallons. We do not charge for fractions of CCF. The Meter Number is the ID number of your meter.
  3. Account Summary
    Shows your previous balance and payments received.
  4. Current Charges
    Shows an itemized list of charges for the current billing period. For more information about specific charges, please visit the Rates & Tariffs page.
    • The monthly Service Charge is based on the size of your meter.
    • The Water Charge is based on the actual quantity of water used (1 CCF = 100 cubic feet), which is then multiplied by the usage rate for your area as shown.
    • Water Offset is a surcharge related to uncontrollable changes in the price per unit that Suburban pays for purchased water, pumped water, and purchased power.
    • CPUC Surcharge is a state mandatory fee that funds the operations of the CPUC (California Public Utilities Commission).
    • The City Tax, Local Government Fee if applicable, is a local tax required by your city. Suburban collects the tax and pays it to the city.
    • Public Purpose Program is a surcharge applied to the monthly bills of all metered customers not receiving a LIRA (Low Income Rate Assistance) credit, in order to support the LIRA program.
    • LIRA Credit (not shown on sample) is a monthly low income ratepayer discount for service provided to all qualifying residential customers or non-profit group living facilities, agricultural employee housing facilities, and migrant farm worker housing center customers.
    • Lifeline Fee (not shown on sample) is an optional maintenance plan available to residential customers for the water pipe running from Suburban's water meter to the customer's foundation wall.
    • Total Current Charges is the total amount of charges for the current billing period.
  5. Message Center
    Shows your average daily water cost for the current billing period, and other messages about your water service.
  6. Water Usage History
    Shows graphically your monthly usage for the past year.
  7. Remittance Stub
    Mail this portion with your payment to:
         Suburban Water Systems
         Payment Center P.O. Box 6105
         Covina, CA 91722-5105
    You can also pay in person at our offices listed on the back of the bill.
  8. Total Now Due
    Shows the amount currently due and payable. It represents your past due amount plus any current charges.
  9. Back of the Bill
    Bill payment options and other payment information is listed on the back.

Start or Stop Services

Where Utility Connections Already Exist

To Start Services, please sign in to your My Account profile and navigate to Service Requests. If you do not have a My Account profile, you can make this request as a guest by clicking the button below.


Start Services


To Stop Services or Transfer Services, (within one of Our Service Areas) please sign in to your My Account profile. If you are not signed up with My Account, please contact Customer Service.


Please Note: We require 2 working days (48 hrs.) notice to schedule Starts / Stops and Transfers.

Disconnection Notices & Reconnection of Services

If you've received a Disconnection Notice or your service has already been disconnected, you'll need to do the following.

Pay Your Overdue Balance

  1. Locate your 10-digit Account Number on your bill or Disconnection Notice.
  2. Note the scheduled Disconnection Date on the Notice.
  3. Choose one of the following payment methods below to ensure your payment is posted at once to your account, and before the Disconnection Date.
  4. Record your Payment Confirmation Number. If payment is made within 5 business days of the Disconnection Date, call Customer Service to ensure your services are not disconnected.

Pay With My Account

Using your credit / debit card. You do not have to be registered to use this feature.


Make a Payment Now


Pay By Phone

Call 626-543-2640 for San Jose Hills customers or 562-944-8219 for Whittier-La Mirada customers. Our automated interactive-voice-response payment system is available 24/7, and is a secure way to pay your bill with a VISA or MasterCard credit / debit card. Payments are posted to your account within an hour.

Reconnection of Services

If your water service has been disconnected for non-payment:

  • A Reconnection Fee will be charged. Please call Customer Service to obtain the correct amount. This Fee must be paid by the methods detailed in #3 above prior to reconnection.
  • Once payment has been made, you MUST contact Customer Service to schedule a reconnection.
  • Reconnection of services will only be performed during regular business hours.
  • Under normal circumstances, service is restored within 36 hours of your account being in good standing.

Billing FAQ

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  • What should I do if my last bill was unusually high?

  • What can I do if an accidental leak caused my bill to jump?

  • How can I dispute a bill?

  • How do I obtain a final bill if I’m selling my property or have a tenant moving out?

  • Why do I have to pay a monthly “Base Rate” if I haven’t used any water?

  • How do I obtain a total of my yearly utility payments for taxes?

Beware of Bill Payment Scams

scams-cyber-security-pictogramUtility customers are commonly targeted by email, phone, and in-person scammers (criminals). That's because no one wants to risk essential services being cut, and scammers take advantage of that vulnerability. Fortunately, there are some simple steps to protect yourself.

  1. Stop and Think!
    Scammers rely on false urgency to get victims to act in haste. Stop and ask yourself: why is this person contacting me; and does ANYTHING seem suspicious?
  2. Why Now? Why the Urgency?
    Is this person pressuring me to act in some way? Is this a demand for urgent payment or personal information (birth date, Social Security number, bank / credit account numbers, etc.)? NEVER give a stranger this type of information. As your utility, we already have the necessary information to provide your services.
  3. Control the Conversation
    If you have ANY doubts about the legitimacy of someone contacting you, STOP! Take down the information you were given, note how and when you were contacted, then contact us using our phone number or email from your bill, this website, or My Account. Do not use a number or email you were given, as these can be false.
  4. In-Person Scams
    When someone comes to your door, it can be harder to follow the last 3 steps, especially if the person claims it’s an emergency. Remember, our field staff rarely make unscheduled home visits. If it's a legitimate visit, our field service personnel will wait. If you are approached:
  • NEVER let someone into your home until you've verified their identity.
  • Ask to see their employee badge and note down their name and number.
  • Then ask them to wait until you’ve verified their identity by contacting us using our phone number from your bill, this website, or My Account. Do not call a number the person has given you as it could be false.

Our Customer Service agents and field staff will never have a problem with you taking these precautions. If the person contacting you does, or becomes aggressive, chances are you're dealing with a scammer.

Suspected scams should be reported to Customer Service and local law enforcement.

More information

Scammers are always finding new ways to take advantage of consumers. Learn more and stay one step ahead by visiting Utilities United Against Scams.

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