As announced last month, in July we will complete our operational merger with Texas Water Utilities (TWU). Corix Texas customers will now begin seeing changes and enhancements to their utility services. We are excited to share several updates to help serve you better, including: a new online customer portal called My Account, a refreshed website, and new convenient payment options.
A New Logo
To celebrate the merger of our Texas Water Utilities and Corix Texas operations, as well as set in place our vision for the future, we have introduced a new TWU logo.
Our beloved Texas wildflower, the bluebonnet, stands as a symbol of our Core Value of Environmental Stewardship and commitment to healthy communities. As the state flower, the bluebonnet also emphasizes the “Texas” in Texas Water Utilities.
A New Customer Portal
You will also notice My Utility Account has been replaced by a new customer online portal called My Account. You will need your 10-digit Account Number, which you can find on your bill in order to set up your new account.
Please pardon our dust as we make these changes to improve and enhance the delivery of your essential utility services. We will be sending further updates by email, bill inserts, and website posts. Please review these carefully. Our Customer Service team is also available to answer your questions.
Gas Service Customers
All gas customers will receive a new gas service account number. Those who also receive water service will now receive two separate bills, one for each service. You will be able to view both accounts within one My Account log in by clicking the drop down to switch accounts.
AUTO PAY CUSTOMERS
If you previously set up automatic payment through a banking institution (ACH) or via credit card, please click here for actions you may need to take and separate My Account login instructions.
Expanded Payment Options
To make payments more convenient, we’ve expanded our payment options to include major credit cards, as well as PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay. Please find more information on the Billing and Payment page of this website.
Customers Who Pay by Mail
Please note, all mailed-in payments should now be addressed to:
PO Box 360988
Hoover, AL 35244-0988
Should you have any questions regarding these changes, our Customer Service team can be contacted at 866.654.7992, and around the clock for service-related emergencies.