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Billing & Payment

To manage your utility bills and payments, we recommend using our My Account online self-service portal. With My Account, you can easily manage most requests yourself.

  • View and change account details 
  • See past bills and payments
  • Pay your bill
  • Set up AutoPay
  • Start / Stop and Transfer services
  • Monitor usage and save money
  • Set up alerts and reminders
  • For you convenience, all new My Account users will have paperless billing enabled.

Alternatively, please contact Customer Service for these requests. Please have your 10-digit Account Number or Service Address handy. 

Convenient Ways to Pay Your Bill




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  • My Account: Credit/Debit Cards, Digital Wallets, Bank Auto Pay, & Cash

  • Phone: Credit/Debit Cards

  • Mail: Check

  • In Person: Our Offices, Walmart, CheckFreePay, & Others


Please Note: We are not affiliated with any third-party bill payment services, such as Doxo or Mint. These services usually charge additional fees, and do not guarantee payments will reach us on time. This may result in late fees or disconnection of services. We strongly encourage you to use one of the above payment methods.

Understanding Your Bill

The principal parts of your utility bill are shown in this sample. Your bill may vary depending on the services available in your community.

  1. Account Information
    Your 10-digit Account # should be referenced on all correspondence and payments. You’ll also need it to sign up for a My Account profile, or when you call Customer Service. The Bill Date is when the invoice was generated. Please pay special attention to the Due Date and Total Due so that your payment is not late.
  2. Usage Calculation
    This area details the meter readings used to calculate your usage for the period indicated. Service refers to your meter size. Your Usage (KGal) is calculated by subtracting Previous from Current readings. Usage (KGal) represents a unit of 1,000 gallons, as we do not charge for fractions of 1,000 gallons. The Meter # is the ID number of your meter.
  3. Previous Balance Summary
    Information about your previous balance, payments, and any remaining balance owed.
  4. Current Charges
    The itemized charges that make up your bill. Base Rates are the set rates to maintain your community's utility services. Usage charges vary, depending on your actual usage from item #2. For more information about specific charges, please visit the Rates & Tariffs page.
  5. Messages
    Additional information about your services are included each month.
  6. Water Usage History
    This chart shows your monthly usage compared to the previous 12 months.
  7. Detachable Portion
    If paying by mail, include the lower detachable portion with your check. Use the payee details in the Payment Remittance section to complete your check and write your 10-digit Account Number on the front. *Do not send cash by mail.
  8. Back of the Bill
    Bill payment options and other payment information is listed on the back.

Online Bill Calculator

Our online bill calculator can help you estimate your utility bill using your consumption and account classification.
Start by selecting your account classification.


NOTE: These calculations are for the regular charges only. They don’t consider late fees, previous balances, or other charges. Also, Summer Sewer Ceiling charges (explained below in FAQs) are in effect May-Aug for Single Family and Duplex customers. Your statement will reflect this adjustment during those months.

Start or Stop Services

Where Utility Connections Already Exist

To start, stop, or transfer services (within our Fairbanks service area), please contact our Customer Service team.


Change Services


Please Note: We require 2 working days (48 hrs.) notice to schedule Starts / Stops and Transfers.

Disconnection Notices & Reconnection of Services

If you've received a Disconnection Notice, you'll need to do the following.

Pay Your Overdue Balance

  1. Locate your 10-digit Account Number on your bill or Disconnection Notice.
  2. Note the scheduled Disconnection Date on the Notice.
  3. Choose one of the following payment methods below to ensure your payment is posted at once to your account, and before the Disconnection Date.
  4. Record your Payment Confirmation Number. If payment is made within 5 business days of the Disconnection Date, call Customer Service to ensure your services are not disconnected.

Pay With My Account

Using your credit / debit card. You do not have to be registered to use this feature.


Make a Payment Now


Pay By Phone

Call toll-free (888) 527-9707, then select Option #2 from the phone menu. Our automated interactive-voice-response payment system is available 24/7, and is a secure way to pay your bill with a VISA or MasterCard credit / debit card. Payments are posted to your account within an hour.

Reconnection of Services

If your water service has been disconnected for non-payment:

  • A Reconnection Fee will be charged. Please call Customer Service to obtain the correct amount. This Fee must be paid by the methods detailed in #3 above prior to reconnection.
  • Once payment has been made, you MUST contact Customer Service to schedule a reconnection.
  • Reconnection of services will only be performed during regular business hours.
  • Under normal circumstances, service is restored within 36 hours of your account being in good standing.

Billing FAQ

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  • What is the Summer Sewer Ceiling?

  • What should I do if my last bill was unusually high?

  • What can I do if an accidental leak caused my bill to jump?

  • How do I get a final bill if I’m selling my property or have a tenant moving out?

  • How do I get a total of my yearly utility payments for taxes?

Beware of Bill Payment Scams

scams-cyber-security-pictogramUtility customers are commonly targeted by email, phone, and in-person scammers (criminals). That's because no one wants to risk essential services being cut, and scammers take advantage of that vulnerability. Fortunately, there are some simple steps to protect yourself.

  1. Stop and Think!
    Scammers rely on false urgency to get victims to act in haste. Stop and ask yourself: why is this person contacting me; and does ANYTHING seem suspicious?
  2. Why Now? Why the Urgency?
    Is this person pressuring me to act in some way? Is this a demand for urgent payment or personal information (birth date, Social Security number, bank / credit account numbers, etc.)? NEVER give a stranger this type of information. As your utility, we already have the necessary information to provide your services.
  3. Control the Conversation
    If you have ANY doubts about the legitimacy of someone contacting you, STOP! Take down the information you were given, note how and when you were contacted, then contact us using our phone number or email from your bill, this website, or My Account. Do not use a number or email you were given, as these can be false.
  4. In-Person Scams
    When someone comes to your door, it can be harder to follow the last 3 steps, especially if the person claims it’s an emergency. Remember, our field staff rarely make unscheduled home visits. If it's a legitimate visit, our field service personnel will wait. If you are approached:
  • NEVER let someone into your home until you've verified their identity.
  • Ask to see their employee badge and note down their name and number.
  • Then ask them to wait until you’ve verified their identity by contacting us using our phone number from your bill, this website, or My Account. Do not call a number the person has given you as it could be false.

Our Customer Service agents and field staff will never have a problem with you taking these precautions. If the person contacting you does, or becomes aggressive, chances are you're dealing with a scammer.

Suspected scams should be reported to Customer Service and local law enforcement.

More information

Scammers are always finding new ways to take advantage of consumers. Learn more and stay one step ahead by visiting Utilities United Against Scams.

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