We are excited to share several updates to help serve you better, including: a new online customer portal called My Account, a refreshed website, and new convenient payment options.
AUTO PAY CUSTOMERS*
If you previously set up automatic payment through a banking institution (ACH) or credit card, we are working to transfer your account information to My Account. This includes transferring your log-in information and payment preferences. Communication will be sent to you with important information for online account management.
New Online Customer Portal
Our new customer portal called My Account is now available. Sign up today! You will need your 10-digit Account Number, which you can find on your bill. Scroll down to watch a short help video.
My Account offers easy online self-service account management including:
- Automatic bill pay by credit, debit or ACH
- Online one-time payments
- Confirm your bill delivery preferences – we offer paperless billing
- Notification preferences including text, email and voice calls
- And much more
* If you are a customer using Auto Pay, we are sending you additional information to support your portal access.
Expanded Payment Options
To make payments more convenient, we’ve expanded our payment options to include major credit cards, as well as PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay.
Customers Who Pay By Mail
Please note, all mailed-in payments should now be addressed to:
P.O. Box 1319,
COVINA, CA 91722-0319
And as always, we are happy to accept in-person payments locally at our Cameron St. office.
Sign Up for My Account
Please consider signing up for My Account today. Watch this short video to see how quick and easy it is.
Sign Up
You can learn more about My Account features and benefits here.
Should you have any questions regarding these changes, our Customer Service team can be contacted at 907-479-3118, 8 AM to 5 PM, and around the clock for service-related emergencies.