Many of you, our valued customers, previously received water service from Blue Granite Water Company and wastewater service from Synergy. We strive to keep you informed about changes that may affect your utility billing.
Sample July bill scheduled to be sent August 17-19
Below, we provide key details regarding the structure and service periods for your upcoming bills.
Separate Billing Lines for Water and Wastewater Services
In our effort to provide clarity, water and wastewater charges will appear on your bill as separate lines on one bill. The charges for wastewater services will reflect the traditional Synergy flat-rate service period, which runs from July 1 to July 31. In contrast, the water service charges will be based on actual meter read dates, differing from the wastewater billing period.
Important Billing Cycle Updates
As the July bills will be dispatched early next week and the August bills are set to go out in early September, you can expect to receive two separate bills:
- July bill: This will have an early September due date.
- August bill: This will have a late September due date.
This staggered billing approach ensures that we maintain accurate billing for each service, even as we transition to this new structure.
We’re Here to Help
We understand that changes to billing can raise questions and uncertainties. If you have any inquiries about the breakdown of your charges or how the service periods apply to your billing, our customer service representatives are ready to assist you. Thank you for your continued understanding and support as we implement these updates. Your satisfaction is our priority, and we are committed to providing you with clear and accurate information about your utility services. For more information or if you have any questions, don’t hesitate to reach out to our customer service team.