Important information to ensure continued on-time payments.
Customers with Automatic Payments via Credit Card
Credit card payment information has not been transferred to our new system. Please sign up for My Account at account.mywater.us at your earliest convenience to set up automatic payment and enter your credit card payment method.
Click here for a helpful how-to video that shows how to get started with My Account and enter your autopay information.
Customers with Automatic Payments via ACH
If you previously set up automatic payment through a banking institution (ACH), we are working to transfer your account information to our new portal. Use the email address we have on file to set up your online account and confirm payment information.
Follow the steps outlined below. You will need to enter your e-mail 3 times: once for your User ID, then again for your e-mail address and to confirm.
Once you are logged in, navigate to the Payments section of the portal to manage your payment preferences. Click here to watch a helpful how-to video on managing Payment Options.
If you do not have an email on file with us, your account information was not brought over to the new system. Please sign up for My Account at account.mywater.us and enter your payment information at your earliest convenience to ensure automatic payments continue.
Click here for a helpful how-to video that shows how to get started with My Account and enter your autopay information.
Should you have any questions regarding these changes, our
Customer Service team can be contacted at
(800) 525-7990, 8 AM to 5 PM, and around the clock for service-related emergencies.