We are excited to share several updates to help serve you better, including: a new online customer portal called My Account, a refreshed website, and new convenient payment options.
AUTO PAY CUSTOMERS If you previously set up automatic payment through a banking institution (ACH) or via credit card, please click here for actions you may need to take and separate My Account login instructions.
New Online Customer Portal
Our new customer portal, My Account is now available. Sign up today! You will need your 10-digit Account Number, which you can find on your bill.
My Account offers easy online self-service account management including:
- Automatic bill pay by credit, debit or ACH
- Online one-time payments
- Notification preferences including text, email and voice calls
- Paperless bill enrollment
- And much more!
Expanded Payment Options
To make payments more convenient, we’ve expanded our payment options to include major credit cards, as well as PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay. Please find more information on the Billing and Payment page of this website.
Customers Who Pay by Mail
Please note, all mailed-in payments should now be addressed to:
Carolina Water Services of N.C.
PO Box 360308
Hoover AL 35236-0308
Should you have any questions regarding these changes, our Customer Service team can be contacted at (800) 525-7990, 8 AM to 5 PM, and around the clock for service-related emergencies.