At Carolina Water Service of NC we are proud to deliver safe, reliable utility services to our communities. We have made and will continue to make improvements to the essential utility systems that serve you.
Please take note of important customer service updates taking place the first week of April:
Our online customer portal is being replaced with a new portal called My Account. My Account combines an easier-to-use design with more features. If you have been paying your utility bill using our existing customer portal, please stay tuned for steps you’ll need to take to ensure a smooth transition to the new My Account portal.
We will expand our payment methods to make payment more convenient. We are expanding our payment options to include PayPal, Venmo, Apple Pay and Google Pay; as well as in-person payment options through local retailers.
Your monthly utility bill will soon feature a new, easier-to-read layout. Key information including the due date, amount due, and messages will be prominently displayed.
A refreshed website will provide the details of these changes, as well as several new features and content.
Please pardon our dust as we make these changes to improve and enhance the delivery of your essential water and/or wastewater services.
We will be sending further updates by email, bill inserts, and website posts. Please review these carefully. Our Customer Service team is also available to answer your questions.
We will provide more detailed communications closer to the date in April.