As announced last month, in July we will complete our operational consolidation with South Carolina Water Utilities. Blue Granite customers will now begin seeing changes and enhancements to their utility services. The most noticeable of these changes is a new name and logo.
A New Customer Portal
You will also notice My Utility Account has been replaced by a new customer online portal called My Account. You will need your 10-digit Account Number, which you can find on your bill in order to set up your new account.
Please pardon our dust as we make these changes to improve and enhance the delivery of your essential utility services. We will be sending further updates by email, bill inserts, and website posts. Please review these carefully. Our Customer Service team is also available to answer your questions.
Synergy Customers
Your accounts will be combined and will operate under your South Carolina Water Utilities account number. Please log in to My Account to ensure both accounts are available to select within the drop down (as pictured below). It is essential that you review and confirm your stored payment options and/or autopay set up to prevent any disruption in your monthly payments.
AUTO PAY CUSTOMERS
If you previously set up automatic payment through a banking institution (ACH) or via credit card, please click here for actions you may need to take and separate My Account login instructions.
Expanded Payment Options
To make payments more convenient, we’ve expanded our payment options to include major credit cards, as well as PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay. Please find more information on the Billing and Payment page of this website.
Customers Who Pay by Mail
Please note, all mailed-in payments should now be addressed to:
PO Box 361850
Hoover AL 35244-1850
Should you have any questions regarding these changes, our Customer Service team can be contacted at (800) 367-4314, and around the clock for service-related emergencies.