Hurricane Isaias is expected to bring heavy rainfall, flash flooding and strong winds to some of our service areas over the weekend.
Your safety and the continuity of our services are our top priorities. As we monitor Hurricane Isaias, we want to reassure you that our teams are taking proactive steps to help support reliable water and wastewater service.
Tips to Prepare Before the Storm
- Check your emergency supplies. Keep at least three days of drinking water and nonperishable food for everyone in your household. Include medications, a first-aid kit, batteries and copies of important documents.
- Charge your devices. Fully charge cell phones, portable battery packs and any other essential electronics.
- Secure outdoor items. Bring patio furniture, grills, trash cans and other loose objects inside, or tie them down so they don't become dangerous in high winds.
- Clear drainage areas safely. Remove leaves and debris from gutters and nearby storm drains so rainwater can flow away from your home.
- Know your flood risk. Never drive or walk through floodwater. Just six inches of moving water can knock you down. Remember: Turn around, don't drown.
- Make an evacuation plan. Decide where you would go, how you would get there and where you would stay. Make arrangements ahead of time for children, older adults, people with disabilities and pets.
How You Can Stay Informed
- Register or login to the My Account customer portal at account.mywater.us.
- Confirm your phone number, email address and alert preferences are current.
- Monitor our Service Alerts page for updates.
- Follow local emergency management guidance and evacuation orders if issued
If you are experiencing an emergency, please contact Contact Us. Thank you for allowing us to serve your community.