Your Account

My Account Token To manage your utility account, we recommend using our My Account online self-service portal.

With My Account, you can easily manage most account and other requests yourself.

View and change account details
See past bills and payments
Pay your bill
Set up AutoPay
Switch to Paperless Billing
Start / Stop and Transfer services
Monitor usage and save money
Set up alerts and reminders
Contact Customer Service

Alternatively, please contact Customer Service for these requests. Please have your 10-digit Account Number or Service Address handy.

Start or Stop Services

Where Utility Connections Already Exist

To Start Services, please sign in to your My Account profile and navigate to Service Requests. If you do not have a My Account profile, you can make this request as a guest by clicking the button below.

Start Services

To Stop Services or Transfer Services, (within one of Our Service Areas) please sign in to your My Account profile. If you are not signed up with My Account, please contact Customer Service.

Please Note: We require 2 working days (48 hrs.) notice to schedule meter readings for Starts / Stops and Transfers. Meter readings are not done on weekends and cannot be scheduled more than 90 days out.

Apply for New Services

Where Utility Connections Do Not Exist

For water and wastewater utility connections where none currently exist, such as a new home, please complete and send a New Services TAP Application Form.

Disconnection Notices & Reconnection of Services

If you’ve received a Disconnection Notice or your service has already been disconnected, please visit the Your Bill page for reconnection instructions.