We are excited to share several updates to help serve you better including a new online customer portal called My Account, a refreshed website and new convenient ways to pay. Please read more as some of these changes may require action by you.
Important Information for Customers With Automatic Payments
Automatic payment via ACH: If you previously set up automatic payment through a banking institution (ACH), we are working to transfer your account information to our new portal. We are also taking steps to support your payment preferences with the least possible impact to you. This includes transferring log-in information for your account to our new customer portal “My Account.” A letter will be sent to you by U.S. postal service and to your e-mail if you have one on file with us.
This communication will include important information for online account management. Please hold off on setting up an online account until you receive and review the letter and/or e-mail.
Automatic payment via credit card: Credit card payment information will not be transferred to our new system. Please sign up for My Account at account.mywater.us at your earliest convenience to set up automatic payment and enter your credit card payment method.
New Online Customer Portal
Our new customer portal called “My Account” is now available. Click here to sign up today! You will need your Account Number which you can find on your bill. Scroll down to watch a video on how to set up this page.
Please note, if you are a customer with automatic payment set up, we are sending you additional information to support your portal access.
My Account offers easy online self-service account management including:
- Service alerts
- Notification preferences including text, email and voice calls
- Automatic bill pay by credit, debit or ACH
- Online one-time payments
- Bill delivery – sign up for Paperless billing today!
- And much more
Expanded Payment Options
To make payments more convenient, we’ve expanded our payment methods to not only include major credit cards, but now you can also make your payment via PayPal, PayPal Credit, Venmo, Apple Pay or Google Pay.
If you are paying by mailed check, please note we have a NEW REMITTANCE ADDRESS: Mailed-in payments should be sent to PO Box 360308, Hoover, AL 35236-0308.
If you have any service-related questions or needs, you can reach us at 888-527-9707. Customer service team members are able to help during business hours of 8 AM – 4:30 PM and around the clock for emergencies. You can also manage your account online at My Account.
The My Account Customer Portal
Please consider signing up for My Account today. You will need to have your 10-digit account number (found on your bill), and service address zip code handy. Watch this video to see how quick and easy it is.
Sign Up
You can learn more about My Account features and benefits here.
Should you have any questions regarding these changes, our Customer Service team can be contacted at 866-527-9707, 8 AM – 4:30 PM, and around the clock for service-related emergencies.