My Utility Account has been replaced by a new customer online portal called My Account. You will need your 10-digit Account Number, which you can find on your bill in order to set up your new account. 

Please pardon our dust as we make these changes to improve and enhance the delivery of your essential utility services. We will be sending further updates by email, bill inserts, and website posts. Please review these carefully. Our Customer Service team is also available to answer your questions.

AUTO PAY CUSTOMERS

If you previously set up automatic payment through a banking institution (ACH) or via credit card, please click here for actions you may need to take and separate My Account login instructions.

Expanded Payment Options  

To make payments more convenient, we’ve expanded our payment options to include major credit cards, as well as PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay. Please find more information on the Billing and Payment page of this website.

Customers Who Pay by Mail  

Please note, all mailed-in payments should now be addressed to:
PO Box 36110
Hoover AL 35244-0110

Should you have any questions regarding these changes, our Customer Service team can be contacted at (866) 842-8432, and around the clock for service-related emergencies.